Privacy Policy
Last Updated: 8 July 2026
At ANey Air Conditioning (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
ANey Air Conditioning provides residential air conditioning installation, servicing, maintenance and repair services throughout Gloucestershire and surrounding areas.
If you have any questions regarding this Privacy Policy, you can contact us:
Email: info@aneyairconditioning.co.uk
Telephone: +44 7376 893780
Information We Collect
When you contact us through our website, telephone or email, we may collect:
Your name
Email address
Telephone number
Property address (where applicable)
Details of your enquiry
Information you provide during surveys or quotations
When you browse our website, we may also automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of your visit
This information helps us improve our website and maintain its security.
How We Use Your Information
We use your personal information to:
Respond to your enquiries
Arrange surveys and quotations
Provide installation, servicing and maintenance services
Contact you regarding appointments
Prepare invoices and maintain business records
Comply with legal and regulatory obligations
Improve our website and customer experience
We do not sell your personal information to third parties.
Lawful Basis for Processing
Under UK GDPR, we process your information on one or more of the following legal bases:
Your consent
Performance of a contract
Taking steps before entering into a contract
Compliance with legal obligations
Our legitimate interests in operating and improving our business
Sharing Your Information
We may share your information with trusted third parties where necessary, including:
Website hosting providers
Email service providers
IT support providers
Accounting and bookkeeping software
Manufacturers or suppliers for warranty registration (where applicable)
Regulatory authorities where required by law
All third parties are required to keep your information secure and process it only in accordance with applicable data protection laws.
Data Retention
We keep your personal information only for as long as necessary to:
Respond to your enquiry
Provide our services
Meet legal, accounting and tax obligations
Support warranties and aftercare
When your information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website may use cookies to:
Ensure the website functions correctly
Improve website performance
Analyse visitor traffic
Enhance your browsing experience
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Website Analytics
We may use website analytics services to understand how visitors use our website. These services may collect anonymous information such as:
Pages viewed
Time spent on the website
Device type
General geographic location
Referral sources
This information cannot normally identify you personally.
Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details above.
Marketing Communications
We will only send marketing communications where you have requested them or where permitted by law.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
Any updates will be published on this page together with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
ANey Air Conditioning
Email: info@aneyairconditioning.co.uk
Telephone: +44 7376 893780